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Outside, Guest Services Training Manual - Instant Download - No Shipping Charges!
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Do you believe that first impressions are lasting impressions? If so, what are you doing to ensure your outside guest services people are consistently delivering a superior level of service a la Disney or Ritz Carlton? The only way to make such experiences predictable is to follow a system and the Outside Guest Services Training Manual is the only system that guarantees you instant results. The only way to make five-star customer service experiences predictable is to have and follow a system.
The Outside Guest Services Training Manual is the only system that guarantees you instant results. The manual includes position agreements; checklists for opening, closing, tournaments, carts, etc; scripting; reporting; and much more. Last but not least is a testing section so you can insure compliance with your training before you let them loose on your valuable customers! Includes a CD with a text file for easy customization to your operation.
Here are just a few of the topics contained in this essential resource:
Outside Services Opening
System Diagram & Checklist
Starter/First-Tee Host Opening System
First-Tee Host Checklist
Outside Services Customer
Satisfaction System Diagram
Closing System Diagram
Closing Checklist for Guest Service Staff
Shotgun Tournament Set-up System Diagram
Shotgun Tournament Set-up Check Sheet
Tournament Set-up System Diagram Tournament Set-up Check Sheet
Cart Rotation and Maintenance System
Regular Golf Cart Maintenance
Basic First Aid Tips
*Manual will be delivered in a word document for you to customize, print and distribute to your staff.
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