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Outside, Guest Services Training Manual - Instant Download - No Shipping Charges!
Outside, Guest Services & Bag Drop Training Manual


 
Our Price: $297.00
Sale Price: $148.50
Savings: $148.50

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Product Code: OUTSIDEGUESTMANUAL
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Description
 
Do you believe that first impressions are lasting impressions? If so, what are you doing to insure your outside guest services people are consistently delivering a superior level of service a la Disney or Ritz Carlton? The only way to make such experiences predictable is to follow a system and the Outside Guest Services Training Manual is the only system that guarantees you instant results. The only way to make five-star customer service experiences predictable is to have and follow a system.

The Outside Guest Services Training Manual is the only system that guarantees you instant results. The manual includes position agreements; checklists for opening, closing, tournaments, carts, etc; scripting; reporting; and much more. Last but not least is a testing section so you can insure compliance with your training before you let them loose on your valuable customers! Includes a CD with a text file for easy customization to your operation.

Here are just a few of the topics contained in this essential resource:
  • Standards
  • Outside Services Opening
  • System Diagram & Checklist
  • Starter/First-Tee Host Opening System
  • First-Tee Host Checklist
  • Outside Services Customer
  • Satisfaction System Diagram
  • Closing System Diagram
  • Closing Checklist for Guest Service Staff
  • Shotgun Tournament Set-up System Diagram
  • Shotgun Tournament Set-up Check Sheet
  • Tournament Set-up System Diagram Tournament Set-up Check Sheet
  • Cart Rotation and Maintenance System
  • Regular Golf Cart Maintenance
  • Semi-Annual Maintenance
  • Basic First Aid Tips

*Manual will be delivered in a word document on CD-Rom for you to customize, print and distribute to your staff.

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